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Delivery Policy

All deliveries are only within Malaysia. Street names and POS code must be correct and accurate.

NO P.O. Box or International addresses.

If the packaging seal is opened or damaged, DO NOT accept the parcel.

If you are not at home to receive your purchased order, please contact the carrier service (courier service) within a stipulated time frame for next deliveries or pick up.

If the order is not collected within the stipulated time, the order may be disposed of and there shall not be any refund for the amount purchased for that order.

We only use standard packaging materials for all orders.

We deliver each order to one delivery address within Malaysia. 

 

 

Delivery Charges

 

STRICTLY NO REFUND for shipping & handling charges.

All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

 

 

Delivery Lead Time

 

Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).

Confirmed orders will be processed within the next seven (7) business working days, excluding Saturday, Sunday & public holidays.

Delivery lead time for orders to arrive (after processing and packing) is as follows :-

  • Peninsular Malaysia : 7 - 21 business working days.*
  • Sabah & Sarawak : 7 - 21 business working days.*

*subject to courier service’s changes.

 

 

Sales, Promotions & Festive Periods

 

During peak online sales & promotional periods, orders and deliveries may take longer than usual.

For festive seasons, please place your order 20 (twenty) days in advance, in addition to the regular lead time required.

 

 

Delivery Policy (Overseas)

 

Customs and Duties

 

Any import duties, taxes or brokerage fees are the sole responsibility of the receiving customer. Any customs or import duties are charged once the parcel reaches its destination country. If customs duty may be charged, a brokerage fee (service fee) will be charged by courier. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We prepared the package with the best condition for the smooth customs.